1. NO REFUNDS ON COMPLETED WORK

Once marketing services have been completed or delivered (e.g., campaign launches, ads, content creation, branding materials), no refunds will be issued. This is because our services are based on time, effort, and specialized expertise that cannot be returned or undone once provided.

2. REFUND ELIGIBILITY FOR UNFULFILLED SERVICES

If we fail to deliver the agreed-upon services, as outlined in the contract or service agreement, clients may be eligible for a partial or full refund based on the scope of the work not completed. This will be determined on a case-by-case basis and should be raised within 7 days of the expected service delivery.

3. REFUNDS FOR PREPAID SERVICES

For clients who have prepaid for a service package or project, a refund will be issued based on the portion of work that has not been completed at the time of cancellation.

If the work is in progress, a prorated refund will be issued based on the percentage of work completed up to the point of cancellation.

4. DISSATISFACTION WITH SERVICE QUALITY

If a client is not satisfied with the service provided, they must notify us within 7 days of service delivery. We will work with the client to address any concerns and make necessary revisions where applicable.

Revisions: If the client is unsatisfied with the deliverables, we will offer 3 rounds of revisions to address the concerns. Refunds will only be considered if a resolution cannot be reached after those revisions.

5. SERVICE DELIVERY DELAYS

We strive to meet agreed-upon deadlines. However, if we fail to deliver the service by the scheduled date and no alternative date is mutually agreed upon, clients may request a refund. Refunds will be determined based on the amount of time the service is delayed and the impact on the client’s business goals.

For example, if a service is delayed by 2 weeks, a partial refund of 10% may be issued depending on the specifics of the delay.

6. CANCELLATION BY CLIENT

Clients who choose to cancel the service before the work has been initiated or completed may be eligible for a refund, less any non-refundable deposits (see the cancellation policy).

A refund will not be issued if the client cancels after work has begun, unless we have agreed in writing to stop work and return a portion of the fees.

7. REFUND PROCESS

To request a refund, clients must submit a written request via email to [email protected], clearly outlining the reason for the request and any relevant details.

Once the request is received, we will review the situation and notify the client of the refund decision within 2 business days. If a refund is approved, the amount will be processed and issued within 5 business days.

8. NON-REFUNDABLE FEES

Please note that any setup fees, deposits, or paid services already rendered are non-refundable. This includes but is not limited to:

• Initial consultation fees
• Research and strategy development fees
• Non-refundable deposits required to secure a booking
• Any pre-paid advertising or media purchases made on behalf of the client.

9. FORCE MAJEURE

In the event of circumstances beyond our control (e.g., natural disasters, government actions, pandemics, etc.), we are not responsible for delays or cancellations of service, and refunds will not be provided unless otherwise stipulated in a separate agreement.

10. HOW TO CONTACT US ABOUT THIS REFUND POLICY

To ask questions about this Refund Policy, contact us at [email protected] or by mail at:

BridgeLink Technologies, LLC

ATTN: Billing Department

405 W Greenlawn Ave Ste 112

Lansing, MI 48910